At NextStar, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within a few business days.
Non-Returnable Items
Certain types of items are exempt from being returned, such as:
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Perishable goods (like food or flowers)
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Digital downloads or software products
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Gift cards and sale items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please reach out to us with details and proof of purchase.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check with your bank or payment provider before reaching out to us.
Policy Updates
NextStar reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated revision date.